Price: 0
Number of applications: 10
18.12.25 (inclusive)
Payment for project completion
Idea
ICT tasks
Car industry
Neurotechnology and artificial Intelligence
Software/ IS
At the moment, managers manually find out from the client the city from where he is applying. This leads to delays in processing requests and increases the burden on employees. There is no automatic mechanism for classifying and routing requests — the process depends on the person, which reduces the response rate and increases the likelihood of errors.
Reducing the processing time of the initial request. Reducing the burden on managers by automating the routine stage. Reducing the number of errors in the distribution. Improving the speed of response to the client and the quality of service.
Rabinovich Xenia Nikolaevna
Purpose and description of task (project)
To develop an AI agent that automatically distributes incoming customer requests to the appropriate groups of managers based on territorial characteristics. The agent must work in WhatsApp: independently clarify the client's city, classify the request and direct the dialogue to the desired regional group of managers, without the participation of an employee.
Whatsapp
