Price: 0
Number of applications: 2
02.06.25 (inclusive)
Monetary remuneration by agreement , Partnership / participation in the project
Idea
ICT tasks
Food industry
Neurotechnology and artificial Intelligence
Purpose and description of task (project)
Create an intelligent voice and text assistant that can process customer requests, automatically answer frequent questions, receive complaints, and call a courier or operator if necessary.
Mobile app
With the growth of the food delivery market, users often face a long response time from operators. """""" The goal is to reduce the load on the call center, increase customer satisfaction, and speed up the resolution of typical requests (for example: "Where is my order?", "How do I cancel?", "The courier did not arrive", "I want a refund"). Participants are invited to develop an AI assistant (chatbot and/or voice assistant) that can: - Recognize and classify incoming requests in Kazakh and Russian; - Provide instant answers to frequently asked questions; - Integrate with the company's CRM; - Escalate difficult calls to the operator. The solution should include a basic trained NLP model, auto-response scripts, the possibility of further training, as well as a web interface or a Telegram bot for demonstration.
A working prototype of a chatbot (text or voice) capable of closing at least 50% of typical requests without operator involvement.
Temirbulatov Bekbolat Bauyrzhanovich
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