Price: 100000
Number of applications: 9
03.12.25 (inclusive)
Under discussion
Idea
ICT tasks
Food industry
Other technological solutions
Software/ IS
The support service is overloaded, processing requests takes too long, which affects the quality of customer interaction.
- Reducing the burden on support staff. - Fast processing of requests and improving the quality of customer service. - Automatic generation of reports for managers.
Temirbulatov Bekbolat Bauyrzhanovich
Purpose and description of task (project)
Develop a system that automatically analyzes customer requests (emails, chats, reviews) and classifies them according to the type of request: technical support, suggestions for improvement, complaints, and general questions. The system should determine the tone of messages, generate a summary report for managers with recommendations on processing priorities, and integrate with existing CRM.
Note
Access to real data can be provided in a test form. It is important that the system works correctly with a large amount of text data.
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