Price: 0
Number of applications: 9
11.09.26 (inclusive)
не предусмотрено
Idea
ICT tasks
логистика и доставка
автоматизация процессов
Software/ IS
Partial refunds on an order (missing item, defective item, configuration error) are now processed manually: the partner and the aggregator agree on the amount and reason for the refund through correspondence or calls. This takes from several hours to a day, delays the payment to the client and creates discrepancies in the financial reconciliation between the partner and the platform. With the growing number of restaurant partners, manual processing does not scale and creates an increasing burden on the support service.
Reducing the processing time for partial refunds on an order from several hours to several minutes; eliminating discrepancies in financial reconciliation between the partner restaurant and the platform; reducing the burden on the support service when scaling to new partners.
Sirazinova Nurzhaina
Purpose and description of task (project)
Currently, partial refunds (missing item, marriage, and resortment) are processed manually: the amount and reason are agreed upon between the partner and the aggregator through correspondence or calls. This creates delays in customer compensation, discrepancies in reporting, and does not scale with the growing number of partners. The project involves the development of an integration that automatically receives data on order items requiring a refund, calculates the amount based on the type of problem, notifies the client and partner, and records the operation in a log for subsequent reconciliation. The solution is planned to be tested in a pilot mode at 1-2 points before scaling to the entire partner network.
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