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Number of applications: 8

A chatbot for automating internal IT applications and employee support
Customer

Компания Э-КОМ ПРАЙМ
Decision acceptance deadline

10.09.25 (inclusive)

Form of award

Possible employment, further cooperation, or a pilot contract.

Product status

Idea

Task type

ICT tasks

Сфера применения

Electric power industry

Область задачи

Other technological solutions

Type of product

Software/ IS

Problem description

The company is regularly contacted by IT support for routine issues: • Forgot password • There is no access to the folder • How to send a document • The document did not arrive • How to connect , etc. These requests: • they take up time from specialists; • duplicated in mail, messengers, calls; • they are not always registered, it is impossible to keep statistics and SLA estimates.

Expected effect

• Reducing the burden on support specialists by at least 30% • Speeding up the processing of routine requests • Application accounting and analytics • Service quality improvement

Full name of responsible person

Kim Vitaly

Purpose and description of task (project)

Familiarize yourself with existing automation solutions and approaches. Based on the results of the review, pilot testing and/or further cooperation is possible.

Note

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