Only RK

Price: 0

Number of applications: 7

AI assistant for the admissions committee of a training center with CRM integration
Customer

ТОО ITSTEP Academy Almaty
Decision acceptance deadline

13.10.26 (inclusive)

Form of award

By agreement

Product status

Idea

Task type

ICT tasks

Сфера применения

Media sphere

Область задачи

Neurotechnology and artificial Intelligence

Type of product

Software/ IS

Problem description

IT STEP Academy in Almaty receives a large flow of requests from messengers and social networks, especially in the evening and on weekends, when the admissions committee managers are not working. Some of the requests remain unanswered until the next day and are lost, managers spend a lot of time on the same type of questions, and the data from the correspondence gets into CRM manually and incompletely. We need a solution that will reduce the response time, relieve the burden on managers, and increase the conversion rate of requests for a trial lesson.

Expected effect

The time of the first response to a request is up to 1 minute at any time of the day; reducing the burden on managers on standard issues; increasing the conversion of requests to a trial lesson; full and automatic fixation of leads in CRM.

Full name of responsible person

Anton Devyatyarov

Purpose and description of task (project)

We need an AI assistant (chatbot) for the admissions committee of the training center for additional IT education, which responds around the clock to incoming calls on WhatsApp, Instagram and on the website, helps to choose the direction of study and records for a trial lesson. Basic requirements: — answers to standard questions (directions, schedule, cost, format, addresses) in Russian and Kazakh based on a knowledge base that employees can edit without a programmer; — qualification of the application: student's age, direction of interest, convenient time, contact; — sign up for a trial lesson in the free slots of the schedule; — transfer of the lead and all correspondence to CRM, transfer of the dialogue to the live manager at the request of the client or in case of a difficult question; — analytics: the number of requests, the conversion rate for recording and attending a lesson, and frequently asked questions; — storage of personal data in accordance with the legislation of the Republic of Kazakhstan.

Note

We will consider both ready-made solutions and development for our processes. The budget and deadlines are discussed individually — write to the mail.

Send the solution