Only RK

Price: 0

Number of applications: 5

An AI module for a contact center in the field of transport and logistics services
Customer

Асылбек Оңдасынов
Decision acceptance deadline

10.12.25 (inclusive)

Form of award

As a result, it requires a separate discussion.

Product status

Finished product

Task type

ICT tasks

Сфера применения

Railway industry

Область задачи

Neurotechnology and artificial Intelligence

Type of product

Module, integration

Problem description

The contact center processes a large number of requests from clients on transportation, contract processing and applications on a daily basis.

Expected effect

Functionality: • script auto-call; • speech recognition and synthesis; • interactive dialog (IVR without buttons); • recording results, creating applications; • integration with IP. Reducing operator workload, speeding up request processing, automating up to 70% of routine calls

Full name of responsible person

Ondasynov Asylbek

Purpose and description of task (project)

Необходимо разработать AI-модуль, который сможет автоматически совершать звонки, вести диалог с клиентом на RU/KZ/EN, собирать данные, отвечать на типовые вопросы, фиксировать результаты и передавать информацию в внутренние системы.

Note

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