Price: 0
Number of applications: 7
23.12.25 (inclusive)
By agreement
MVP
ICT tasks
Media sphere
Information processing and transformation
Software/ IS
The high load on operators and the complexity of the products lead to the fact that 30-40% of the call time is spent searching for information in the Knowledge Base or waiting on the line. Newcomers take a long time to reach their targets, which increases staff turnover and reduces the CSI (Customer Satisfaction Index).
Reduction of the average call processing time (AHT) by 25%. Reducing the period of adaptation of a new employee from 2 months to 2 weeks. Cross-sales conversion rate increased by 15% due to timely prompts.
Kauppi Emilia
Purpose and description of task (project)
To develop a module that translates the speech of the client and the operator into text in real time (ASR), analyzes the context of the dialogue and automatically displays on the operator's screen a relevant article from the Knowledge Base or a ready-made response script (LLM generation) before the operator starts searching for information manually.
Whatsapp
