Only RK

Price: 0

Number of applications: 6

Consumer Protection Consultant
Customer

Technology Center Astana Hub
Decision acceptance deadline

03.04.25 (inclusive)

Form of award

Interaction and recruitment for work under the contract

Product status

Idea

Task type

ICT tasks

Сфера применения

Robotics

Область задачи

Neurotechnology and artificial Intelligence

Purpose and description of task (project)

A virtual consultant assistant for citizens who provides consultations and step-by-step instructions on consumer protection, including a legal aid complaint mechanism.

Type of product

Software/ IS

Problem description

The lack of an accessible and convenient legal aid tool makes it difficult for citizens to protect their consumer rights and file complaints.

Expected effect

Temporary effect: It is expected that the introduction of a virtual assistant will reduce the administrative burden on the checkpoint by about 20%, which is about 15,500 requests.

Full name of responsible person

Digital Government Support Center

Note

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