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Price: 0

Number of applications: 3

Legal Aid Consultant
Customer

Министерство юстиции РК
Decision acceptance deadline

03.04.25 (inclusive)

Form of award

Interaction and recruitment for work under the contract

Product status

Finished product

Task type

ICT tasks

Сфера применения

Robotics

Область задачи

Neurotechnology and artificial Intelligence

Purpose and description of task (project)

AI is aimed at helping with legal issues 1. Processing of client requests 2. Automation of standard responses 3. Transmission of requests requiring human intervention to the contact center operators 4. Ensuring the smooth operation of the chatbot for round-the-clock customer service

Type of product

Software/ IS

Problem description

Improving the legal literacy of the population through the introduction of an AI chatbot

Expected effect

- analytics and forecasting; - strengthening legal propaganda. Due to AI, it is planned to process up to 100 thousand requests on legal issues and explanations of current legislation. - response to citizens' requests on legal issues before the response of the Call center operator of the Legal Information Service 109, satisfaction with the AI response is up to 5% of the total number of requests (reducing the burden on operators).

Full name of responsible person

Digital Government Support Center

Note

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