Only RK

Price: 0

Number of applications: 10

The use of an AI assistant in dealing with requests to iKomek (healthcare, communications, housing and communal services, construction, education, transport)
Customer

Местные исполнительные органы
Decision acceptance deadline

21.04.25 (inclusive)

Form of award

Interaction and recruitment for work under the contract

Product status

Idea

Task type

ICT tasks

Сфера применения

Robotics

Область задачи

Neurotechnology and artificial Intelligence

Purpose and description of task (project)

The AI assistant can receive, classify, and distribute requests, automatically prioritizing or categorizing the type of request. Using a database and machine learning to automatically answer frequently asked questions. As well as the ability to automatically collect feedback after completing the interaction with the applicant, analyze satisfaction and ways to improve the quality of service.

Type of product

Software/ IS

Problem description

Service quality and satisfaction improvements.

Expected effect

1. Reducing the response time to requests Expected effect: 30-50% 2. Increasing the satisfaction of applicants Expected effect: 15-30% 3. Increase employee productivity Expected effect: 15-30% 4. Improved analytics and reporting Expected effect: 20-30% 5. Reducing the load on call centers Expected effect: 30-60%

Full name of responsible person

Digital Government Support Center

Note

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