11.09.25 (inclusive)

Monetary

MVP

ICT tasks

it

Intelligent control systems

Software/ IS

It is necessary to create a centralized referral channel for clients with automatic processing of FAQ requests. In the technical support bot, the client's request should be analyzed and typed based on frequent requests and FAQ. If, during the analysis, the request fits the pull of standard questions, the client's request must be closed inside the bot without operator involvement. If the request requires operator processing, it is necessary to collect all the necessary information to fulfill the request according to its type, and then create a ticket in the Bitrix24 account system with all the necessary information. If the client's request cannot be typed and answered based on the FAQ, implement the functionality of direct chat with the operator and its full integration with the Bitrix24 system.

A centralized referral channel for clients with automatic FAQ request processing and full integration with the task management system

Dyachenko Ignat Pavlovich