Customer
Decision acceptance deadline

03.12.25 (inclusive)

Form of award

Under discussion

Product status

Idea

Task type

ICT tasks

Сфера применения

Food industry

Область задачи

Other technological solutions

Type of product

Software/ IS

Problem description

Employees spend a lot of time doing simple routine things.: data search, creation of applications, recording of requests, switching between systems. This reduces the reaction time to problems and increases the workload. The introduction of a voice assistant will automate routine and speed up processes.

Expected effect

Reducing the time required to perform internal operations by 30-50%, reducing human errors, and improving the efficiency and speed of query processing.

Full name of responsible person

Temirbulatov Bekbolat Bauyrzhanovich

Purpose and description of task (project)

Create a voice assistant that helps employees quickly receive information, perform routine operations, and interact with internal systems without manual input. The goal is to reduce the workload on employees and speed up the completion of daily tasks. The voice assistant should be able to: — send requests to CRM; — check order statuses; — give instructions to couriers; — record requests; — create applications to the technical department; — provide background information. The assistant's work should be integrated with the company's existing systems.

Note

The assistant must support Kazakh and Russian languages, as well as have the ability to expand the functionality.