Price: 0
Number of applications: 5
18.06.26 (inclusive)
Under discussion
Idea
ICT tasks
Medicine
Other technological solutions
Software/ IS
The lack of a unified digital patient management system — from the first appointment to the completion of a full course of treatment — is one of the main reasons for the loss of revenue in private clinics . Loss of patients at the decision-making stage: After the doctor prescribes a course of treatment (for example, 10 sessions of physical therapy), the patient often leaves to "think". Clinics that work in Excel or on paper do not have a system tool for tracking such patients. The coordinators do not see which of the patients agreed to treatment and who refused, which is why the clinic loses a huge share of potential profits. There is chaos in accounting for multi-stage treatment: When purchasing a long-term course, administrators keep records of visits on paper cards or in notebooks . Over time, it becomes impossible to accurately track how many procedures a patient has already undergone and how many he has missed. This leads to confusion, conflicts with patients, and the inability to correctly calculate the balance of funds upon refund. Equipment schedule conflicts: Standard clinic calendars are tailored to fit doctors' schedules, not equipment. Because of this, registrars may mistakenly enroll two different patients on the same expensive machine (for example, CT) at the same time, creating queues and dissatisfaction in the lobby of the clinic . Excessive bureaucracy in payment: In traditional systems, the coordinator who has convinced the patient to buy the course must lead him to the general queue at the cashier, and to provide a motivating discount— go to the management for permission . This delays the process and reduces conversion.
The implementation of the module "Department of care and Procedure Management" will allow closing all blind spots at the stage of sale and treatment: Cardinal increase in conversion (LTV): Precise control over the statuses of "Bought course / I didn't buy it" and the transparent interface of appointments will not allow any patient to "get lost" after seeing a doctor. This will have a direct impact on the clinic's revenue growth and customer lifetime value (LTV) . Error-free recording of sessions: Digitizing completed and missed procedures in the patient's card will completely eliminate paperwork, eliminate the human factor and allow the clinic to keep crystal-clear records of medical expenses. Optimizing office workload: A schedule grid focused on procedures (CT, Physio, etc.) will prevent downtime and double bookings of equipment, which will achieve the target occupancy rate of 85-90% . High level of service (Single Contact window): Giving the coordinators the rights to make payments and apply discounts (up to 10%) will allow them to close the deal "without leaving the chair." The patient receives premium-level service without having to queue at the checkout, which will directly affect the loyalty and recommendations of the clinic.
Amina Agzamova
Purpose and description of task (project)
To create a specialized digital tool for the staff of the "Department of Care" (Coordinators), which automates the management of patients through complex, multi-stage treatment courses (physiotherapy, CT, PREP therapy and rehabilitation). The main objective of the module is to link doctors' medical appointments with the schedule of treatment rooms and financial accounting, ensuring maximum conversion of patients from the initial consultation to the purchase of a full course of treatment. """""" Detailed description of functionality and technical solutions: ""Specialized Coordinator interface: Development of a separate workspace, where patients are divided into tabs of the appropriate treatment courses (for example, "Physio", "CT", "PRP", "FITNESS") . The coordinator sees lists of patients to whom doctors have prescribed procedures, with a display of treatment features . Recording and tracking sessions: Implementation of a strict monitoring system for the completion of courses. The Care Department's table automatically keeps accurate mathematical records: the total number of sessions scheduled, the number of procedures actually performed, and the number of visits missed by the patient are displayed . Procedure schedule management module: The staff of the Care Department have the opportunity to add appropriate procedures to patients, choosing the time required and convenient for the patient. . For this purpose, a special calendar grid is being developed (different from the doctors' calendar), focused on the workload of specific devices and rooms (for example, the schedule of the CT machine or the physiotherapy room) . Visit marking module: Integration of functionality that allows a doctor or coordinator to mark the fact of a patient's successful completion of a specific procedure from the course in one click . Conversion status management (Funnel): The coordinator works with his physical branch and is responsible for the patient's "follow-up". "He" is given the exclusive right to put down the most important conversion statuses in the system: "Bought a course of treatment" or "Did not buy a course ." Flexible Financial Rights (RBAC): To stimulate sales, the system grants the Coordinator partial cashier rights (through verification of the JWT token). The coordinator can independently create invoices, accept payments (in cash, by card, Kaspi QR) and apply a motivating discount of up to 10% . At the same time, the coordinator is strictly prohibited from making financial refunds, making discounts of more than 10%, or managing the closure of cash shifts.
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