Price: 0
Number of applications: 2
10.06.25 (inclusive)
By agreement
Idea
ICT tasks
Media sphere
Technologies in telecommunications
Purpose and description of task (project)
Creation of a video communication module embedded in a web-based user support platform in order to improve the quality of customer service through live, visual interaction between operators and customers. The solution should provide the ability to quickly connect via video in cases where standard support channels (chat, voice, e-mail) are insufficient, as well as facilitate more personalized and trusting communication with users. Special attention is paid to complex appeals, where visual contact helps to better understand the client's problem, increase the level of engagement and speed up its solution.
Software/ IS
The lack of a visual communication channel makes it difficult to effectively interact with customers in difficult situations, reduces the quality of support and increases the time needed to resolve complaints.
The implementation of the video module will ensure more effective and personalized communication with customers, increase user satisfaction and optimize the work of call center operators.
Yucichev Anton Petrovich
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