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Number of applications: 2

Development of a quality assessment system for "operator–client" dialogues
Customer

ТОО Эвотек Центральная Азия
Decision acceptance deadline

02.06.25 (inclusive)

Form of award

By agreement

Product status

Idea

Task type

ICT tasks

Сфера применения

Robotics

Область задачи

Other technological solutions

Purpose and description of task (project)

Development of a quality assessment system for "operator–client" dialogues using large language models (LLM) based on standardized performance indicators for call center operators

Type of product

Software/ IS

Problem description

Traditional methods of evaluating dialogues require significant human resources and are subject to subjectivity. It is necessary to automate and standardize the process of analyzing and evaluating the quality of the operator's interaction with the client based on texts or transcripts of calls.

Expected effect

Improving the reliability and impartiality of the assessment of interactions. Cost optimization of quality control processes. Improving the overall service level. Providing analysis of large amounts of data. Timely provision of feedback to performers.

Full name of responsible person

Zhanna Molokanova

Note

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