Price: 0
Number of applications: 5
18.06.26 (inclusive)
Under discussion
Idea
ICT tasks
Medicine
Other technological solutions
Software/ IS
In most medical centers, digitalization only affects patient routing (doctors' schedules), while the management of internal non-medical staff remains in a "blind spot". Chaos in communications and loss of tasks: Administrative orders are placed in shared WhatsApp or Telegram chats. Because of this, tasks are regularly "lost" in the message stream, and if problems arise, it is impossible to find the person responsible. More than 40% of all administrative processes are performed manually and uncontrollably . Failure to meet critical deadlines: In the medical business, the delay of an administrative task can paralyze a clinic. If the lawyer forgot to renew the license for medical activity on time, or the buyer did not order reagents for the laboratory on time, the clinic incurs enormous financial and reputational losses. Ineffective staff assessment: Due to the lack of a unified control system, management does not see a real picture of back-office workload. There is no end-to-end analytics on processes and employee effectiveness . It is impossible to objectively reward or deprecate an accountant or marketer, since there is no digitized KPI for orders that are closed on time. Lack of knowledge base and decision history: When a back office employee quits, the entire history of agreements with contractors and completed processes disappears with him, since the information was stored on his personal phone, and not in a corporate secure environment.
The launch of the Corporate Task Calendar will bring the operational management of DCH's client clinics to the corporate Enterprise level.: Reduction of operating costs: By automating routine processes (setting regular tasks, automatic reminders) and eliminating duplicate manual control, the time for clinic administration will be reduced by the target 35-50% . Elimination of deadlines (100% SLA): The escalation engine and multi-level notifications will minimize the risk of missing important deadlines (taxes, purchases, SES inspections). Management will learn about possible delays proactively (before the deadline), not after the fact. Data-driven back office management: Managers will receive automatic BI dashboards with an "Index of performance" for each employee. This will make it possible to build a transparent and objective motivation system (KPIs) for non-medical personnel based on the mathematical data of the system . Protection of commercial information: All correspondence on internal projects, scans of contracts and budget approval history will forever remain in the secure cloud database of DCH, ensuring continuity of business processes even with high staff turnover
Amina Agzamova
Purpose and description of task (project)
To create a pragmatic, transparent and automated task setting and reporting system for the clinic's back office. The main task of the module is to transfer the management of internal routine processes (from purchasing consumables to submitting tax reports) from the chaos of messengers to a single digital channel. This will provide management with a tool for monitoring deadlines and the quality of work, forming a full-fledged ecosystem of medical business management . Detailed description of the functionality and technical solutions: Two visualization modes (Kanban and Calendar): Development of an interactive interface based on Vue.js 2 . A "Kanban board" mode with status columns (To Do /In Progress / Review /Done) and drag-and-drop support is being introduced for project departments (marketing, IT). For departments tied to hard dates (accounting, lawyers), a "Calendar Grid" mode is provided, where tasks are displayed as timelines. Both views are instantly synchronized via WebSockets without reloading the page. Complex Task Engine: The assignment card includes advanced attributes: director, responsible, co-executors, observers, priority (Low/High/ Critical), time spent estimate and interactive checklists (for example, the task of "Purchasing MRI" is divided into stages: collect 3 KP, agree on a budget, sign a contract). The strict reporting module (Proof of Work): The key business innovation of the block. Technically, the contractor cannot close the task by simply switching to the "Done" status. When trying to close, the system calls up the mandatory modal window "Report Form", where the employee must enter a text summary and attach supporting media files (PDF scan of the certificate, photo of the repaired ultrasound machine, payment receipt). Files are securely stored in S3 cloud storage. "The supervisor" receives a notification and can either "Accept" the task or send it "For revision." Escalation and SLA control engine: Backend on Node.js implements an automatic deadline control system. 24 hours before the deadline, the task turns "yellow" and the performer receives a push notification. If the deadline is overdue, the task becomes red (Overdue), and the system trigger automatically sends an escalation notification to the higher management (chief medical officer or manager). """"Regular Task Scheduler (CRON): CRON scripts are implemented to automate repetitive business processes (for example, "Checkout reconciliation", "Inventory of the warehouse on the 1st day", "Submission of the tax form 200.00") . The supervisor sets up the template once, and the system generates new order cards on its own according to a set schedule, appointing those responsible. Role Model (RBAC): The core supports strict isolation of rights . The contractor sees only their own tasks and cannot move the deadline without requesting an app. The head of the department sees the boards of his subordinates, and the Administrator (SuperAdmin) has access to the cross-functional dashboards of the entire clinic network.
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