Price: 0
Number of applications: 5
26.01.26 (inclusive)
Monetary reward
Idea
ICT tasks
Media sphere
Information processing and transformation
Software/ IS
Feedback from users is collected irregularly and manually, which leads to: low response rate; lack of consistency in collecting reviews; difficulties in identifying key service issues; the lack of regular product quality analytics.
Increasing the number of reviews received; A systematic understanding of the key issues of the service; Improve product quality based on user data; Reducing the manual work of collecting and analyzing feedback.
Kuanyshev Aidos
Purpose and description of task (project)
The goal of the project is to develop an automated mechanism for collecting feedback from users using a Telegram bot and generating aggregated reports on the quality of service. The system should automatically track the purchase, initiate communication with the user at specified time intervals, and collect structured and textual feedback for subsequent analysis.
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