Price: 100000
Number of applications: 8
03.12.25 (inclusive)
Under discussion
Idea
ICT tasks
Food industry
Other technological solutions
Software/ IS
Currently, reviews are analyzed manually: employees read the comments and tabulate them. It takes a long time, mistakes are inevitable, and negativity can accumulate unnoticed. Automation is needed to respond to problems faster and more accurately.
Reducing the processing time of requests by 50%, quickly finding recurring problems, reducing the number of negative reviews and improving the quality of service.
Temirbulatov Bekbolat Bauyrzhanovich
Purpose and description of task (project)
Creating an AI service that automatically analyzes customer reviews, identifies negativity, classifies problems, and generates reports to improve the service. The goal is to improve the quality of customer service and speed up the processing of requests. The system should automatically collect feedback from various sources (application, social media, call center), determine the tone, type of problem (courier, restaurant, delivery time, dish quality) and set priorities for the team. You need a report panel and automatic notifications about negative outbursts.
Note
The system should integrate with CRM and support training based on the company's own data.
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