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Технологическая задача
Customer

ТОО Sunrise Development
Decision acceptance deadline

29.05.25 (inclusive)

Form of award

An open source project

Product status

Idea

Task type

ICT tasks

Сфера применения

Media sphere

Область задачи

Technologies in telecommunications

Purpose and description of task (project)

Improve the quality of customer support through live communication, especially in difficult cases requiring visual contact. Implement the possibility of video calls via a web browser on the user support platform.

Type of product

Software/ IS

Problem description

In the current version of the user support platform, there is no possibility of direct video communication between customers and operators. This makes communication difficult in cases where a visual demonstration of the problem or live interaction is required. Users complain about the lack of effective support, especially when dealing with technical issues. This reduces customer satisfaction and can lead to a loss of trust in the service.

Tech-task
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Expected effect

Improving the quality and efficiency of customer service through visual communication. Reducing the time required to resolve complex and non-standard requests. Increased user satisfaction with the service (NPS and CSAT). Increasing trust in the platform and reducing the number of repeated requests for the same issue. Increasing the competitiveness of the platform by expanding the functionality.

Full name of responsible person

Alibek Berdenov

Note

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