Price: 1000000
Number of applications: 3
12.01.26 (inclusive)
We are ready to provide payment for the implementation and implementation of the specified functionality. The terms and amount of remuneration are additionally determined based on the results of the coordination of the scope of work and deadlines.
Idea
ICT tasks
Media sphere
Other technological solutions
WhatsApp bot
There is no pronounced problem — the task is aimed at expanding channels of interaction with the population. The WhatsApp bot is being introduced as an additional convenient way to submit citizens' requests, ensuring prompt registration of applications and informing applicants without the need to call the contact center.
The introduction of a WhatsApp bot will expand the availability of a Single Contact Center through a popular and familiar communication channel for residents, simplify the submission of requests and increase the convenience of interacting with the service. Automatic registration of applications and status notifications will reduce the burden on operators and speed up the processing of standard requests. The ability to switch to a dialogue with the operator will ensure that the quality of service is maintained in difficult cases. In general, the solution will increase responsiveness, transparency of execution and satisfaction of citizens.
Kopenov Ulan
Purpose and description of task (project)
It is necessary to implement a WhatsApp bot as an alternative digital channel for submitting residents' requests to the Komek system. The WhatsApp bot should provide automated reception of citizens' messages, collect the minimum necessary information for registration of an appeal and transfer data to the automated Komek system through secure API/HTTPS requests. The implementation of the WhatsApp bot will expand accessibility through a popular communication channel, increase the convenience of submitting requests and reduce the burden on operators by automating typical scenarios.
Whatsapp
